Pre-Order FAQ's

How do I preorder items on your website?

  • Select the airport you will be traveling from
  • Browse and select products to purchase
  • During check out, enter in delivery method (pick up in store or delivered to gate)
  • Process your payment information
  • You will receive an email confirming your purchase
  • If inventory is not available, flight canceled, flight changed or if you miss your flight we will send you an email and issue a refund
  • Orders will be packed and delivered in compliance with US customs laws
  • Please check with the Customs Agency or appropriate authorities in the country of your final destination to confirm their limits
  • All in-store promotions and special pricing will reflect online

Where do I pick up my purchase?

During the checkout process, you have the option to either pick up in our Duty Free store located within the terminal you are leaving from or delivered to your gate for all beauty (fragrance, skin care, cosmetics) and confection products.
You must have wine & spirits and tobacco products delivered to your gate.

I do not see a product I want on your website. Does this mean you do not have it?

While we wish to have all of our products listed on our website for you we do not have at this time. Please contact us directly if you have any questions regarding products you do not see; most likely we do carry them and can have them preordered for you!

What is Duty Free Shopping?

Duty Free shopping allows international travelers the opportunity to save money on a variety of products such as beauty, wine & spirits, tobacco, confection and luxury fashion. Retailers import goods without duty (local import tax) allowing them to pass on the savings to their customers.

Can I purchase products from your website if I am flying domestically? What about if I have a connection?

Yes, you can purchase any beauty (fragrance, skin care, cosmetics) and confection if travelling domestically and/or connecting domestically on an international flight, but you will be charged local tax. You can only purchase wine & spirits and tobacco products if traveling internationally.

How much merchandise can I buy?

Duty free allowances vary by country. Please check with the Customs Agency or appropriate authorities in the country of your final destination to confirm their limits.